Return & Refund Policy

Cancel order

We accept order cancellations before the product is shipped. If your order is canceled, you will receive a full refund. We cannot intercept order cancellations if the product has already been shipped.

Returns

We accept product returns. Customers have the right to request a return within 30 days of receipt of the product. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.

If the return is caused by the consumer, the consumer will bear the shipping costs. The exact cost depends on the courier company you choose.

If the product is damaged or unusable due to our fault, such as product or transportation reasons, please contact EBYTE: ebyteiot@cdebyte.com. After communication with our technical staff, we will arrange for a reissue or refund.

Refund

Once your return has been received and inspected, we will send you a delivery notification via email. We will also notify you of approval or rejection of the refund. If you're approved, your refund will be processed and automatically credited to your credit card or original payment method within 15 business days.

Contact

Contact our customer service at ebyteiot@cdebyte.com.

Tel: +086 028 61543675

Return address: Building B5, No. 199, West District Avenue, High Tech West District Chengdu, China.