Ebyte Official Store - IoT Module Manufacturer

Shipping policy

Every day, EBYTEIOT serves hundreds of clients worldwide, ensuring that we always remain responsive.

1、Free Shipping Terms

1.1、Free shipping only for wireless modules on orders over $89.99.

1.2、Orders containing Modem, fiberglass antennas, magnetic base antennas or power supply modules are not eligible for free shipping (overweight, magnetic or battery-equipped goods).

1.3、Due to the temporary inability of postal channels to ship to Europe and the United States, goods to Europe and the United States will be delivered via Yanwen Express Line. Please be aware that additional shipping costs may apply to orders to more remote areas.

1.4、We offer shipping insurance in partnership with xcottonsp for all orders.
Simply select the shipping insurance option at checkout. Should your order be undeliverable or lost in transit, you will be reimbursed for the full order value. For more information, please visit: For consumers wishing to file a claim regarding Shipping Protection, Consumers wishing to file a claim regarding shipping protection may contact Xcotton via any of the following methods:
1. Click the "File a claim" option within the confirmation email received after purchase (subject line: "Xcotton Shipping Protection Placed Successfully").
2. Visit this link to file a claim: https://sp.xcottons.com/parcel#/parcel/parcel-login
3. Contact us via email at: support@xcottons.com.
4. Claims FAQ：https://sp.xcottons.com/#/more/SPDL5
5. Xcotton Terms and Conditions of Use：https://www.xcottons.com/#/terms/SP-delay

2、Total time

Total time = processing time + shipping time (shipping time is business days)

Processing time = the time between placing an order and us shipping it.

Shipping time = the time it takes for your order to be shipped and delivered to you.

Processing time: 7 working days

Shipping time: 7-30 working days by China Post Air Mail.

We offer express delivery via DHL, FedEx, UPS and more. Extra shipping fees apply: https://ebyteiot.com/products/ebyte-dedicated-link-for-paying-postage

Important Reminder: (Shipment may take several months at maximum due to uncontrollable factors including wars, geological disasters, bad weather and customs clearance.)

3、Customs Duties and Taxes (DDU/DAP)

EBYTEIOT shall not be responsible for any customs duties or taxes incurred by your order. All charges arising during or after shipment (including customs duties, taxes, etc.) shall be borne by the customer.

4、Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment‑confirmation email containing your tracking number. The tracking number will become active within 24‑48 hours.
Track your shipment at: https://www.17track.net/en

5、Damaged & Lost Packages

If you receive a damaged order or your package is lost in transit, please contact us immediately via ebyteiot@cdebyte.com, and provide your order number together with photos of the damaged items.